{"id":3377,"date":"2025-04-22T08:43:27","date_gmt":"2025-04-22T08:43:27","guid":{"rendered":"https:\/\/wpglozin.com\/coffee\/?page_id=10"},"modified":"2026-09-01T10:43:57","modified_gmt":"2026-09-01T10:43:57","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/sayomatcha.com\/en\/regulamin\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3377\" class=\"elementor elementor-3377\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8483fa5 e-flex e-con-boxed glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-parent\" data-id=\"8483fa5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e86bde8 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"e86bde8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82b855d e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"82b855d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e447511 elementor-widget elementor-widget-text-editor\" data-id=\"e447511\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"color: #000000;\">\u00a71 General Provisions<\/span><\/h2><ol><li><span style=\"color: #000000;\">Online shop available at <a style=\"color: #000000;\" href=\"https:\/\/sayomatcha.com\/en\/\">www.sayomatcha.com<\/a> conducted by: <strong>Sayo Matcha sp. z o.o.<\/strong>, <strong>Jana Heweliusza 11 \/ 811, 80-890 Gda\u0144sk<\/strong>, <strong>KRS: 0001257379<\/strong>, <strong>NIP: 5833575342<\/strong>.<\/span><\/li><li><span style=\"color: #000000;\">Contact the Seller<\/span><ul><li><span style=\"color: #000000;\">email: <strong>kontakt@sayomatcha.com<\/strong><\/span><\/li><\/ul><\/li><li><span style=\"color: #000000;\">The terms and conditions set out the rules for using the shop, placing orders, and concluding <strong>deeds of sale<\/strong> and the rules <strong>complaints and returns<\/strong>.<\/span><\/li><li><span style=\"color: #000000;\">The client is obliged to familiarise themselves with the Terms and Conditions before placing an order.<\/span><\/li><\/ol><h2><span style=\"color: #000000;\">\u00a72 Definitions<\/span><\/h2><ul><li><span style=\"color: #000000;\"><strong>Seller<\/strong> \u2013 Sayo Matcha sp. z o.o.<\/span><\/li><li><span style=\"color: #000000;\"><strong>Shop<\/strong> \u2013 online shop SAYO MATCHA<\/span><\/li><li><span style=\"color: #000000;\"><strong>Client<\/strong> \u2013 a natural person, legal person or organisational unit making the purchase<\/span><\/li><li><span style=\"color: #000000;\"><strong>Consumer<\/strong> \u2013 a natural person making a purchase not directly related to their business or trade<\/span><\/li><li><span style=\"color: #000000;\"><strong>Sales contract<\/strong> \u2013 distance contract between the Customer and the Seller<\/span><\/li><\/ul><h2><span style=\"color: #000000;\">\u00a73 Placing orders<\/span><\/h2><ol><li><span style=\"color: #000000;\">Orders can be placed <strong>24 hours a day<\/strong> via the shop's website.<\/span><\/li><li><span style=\"color: #000000;\">To place an order, the Customer:<\/span><ul><li><span style=\"color: #000000;\">chooses product,<\/span><\/li><li><span style=\"color: #000000;\">adds it to the basket,<\/span><\/li><li><span style=\"color: #000000;\">completes the data,<\/span><\/li><li><span style=\"color: #000000;\">chooses a delivery and payment method,<\/span><\/li><li><span style=\"color: #000000;\">approves the order.<\/span><\/li><\/ul><\/li><li><span style=\"color: #000000;\">Placing an order means <strong>conclusion of a sales contract<\/strong>.<\/span><\/li><li><span style=\"color: #000000;\">After placing an order, the customer receives a confirmation to their email address.<\/span><\/li><\/ol><h2><span style=\"color: #000000;\">\u00a74 Prices and Payments<\/span><\/h2><ol><li><span style=\"color: #000000;\">All prices shown in the shop are <strong>prices including VAT (VAT included)<\/strong>.<\/span><\/li><li><span style=\"color: #000000;\">Payment methods available:<\/span><ul><li><span style=\"color: #000000;\">Przelewy24<\/span><\/li><li><span style=\"color: #000000;\">PayU<\/span><\/li><li><span style=\"color: #000000;\">debit card payment<\/span><\/li><\/ul><\/li><li><span style=\"color: #000000;\">Order fulfilment commences upon receipt of payment.<\/span><\/li><\/ol><h2><span style=\"color: #000000;\">\u00a75 Delivery<\/span><\/h2><ol><li><span style=\"color: #000000;\">Deliveries are made within Poland.<\/span><\/li><li><span style=\"color: #000000;\">Available delivery methods:<\/span><ul><li><span style=\"color: #000000;\">InPost (Parcel Lockers \/ Courier)<\/span><\/li><li><span style=\"color: #000000;\">Orlen Parcel<\/span><\/li><li><span style=\"color: #000000;\">other options available in the basket<\/span><\/li><\/ul><\/li><li><span style=\"color: #000000;\">Delivery time is up to <strong>72 hours from the time of dispatch<\/strong>, excluding public holidays.<\/span><\/li><li><span style=\"color: #000000;\">Order fulfilment time (preparation + shipping) is calculated from the moment payment is received.<\/span><\/li><li><span style=\"color: #000000;\">The seller is not responsible for delays caused by courier companies.<\/span><\/li><\/ol><h2><span style=\"color: #000000;\">\u00a76 Withdrawal from the contract (returns)<\/span><\/h2><ol><li><span style=\"color: #000000;\">The consumer has the right <strong>withdraw from the contract<\/strong> on time <strong>14 days<\/strong> from receipt of the order without giving a reason.<\/span><\/li><li><span style=\"color: #000000;\">To exercise the right of withdrawal, you must inform the Seller by e-mail.<\/span><\/li><li><span style=\"color: #000000;\">The goods should be returned to the address indicated by the Seller within 14 days of notification.<\/span><\/li><li><span style=\"color: #000000;\">Refunds are issued within 14 days of receiving the returned goods.<\/span><\/li><li><span style=\"color: #000000;\">The cost of the return is borne by the Customer.<\/span><\/li><li><span style=\"color: #000000;\">The right of return does not apply in the case of:<\/span><ul><li><span style=\"color: #000000;\"><strong>food products<\/strong> upon opening the packaging,<\/span><\/li><li><span style=\"color: #000000;\">perishable goods.<\/span><\/li><\/ul><\/li><\/ol><h2><span style=\"color: #000000;\">\u00a77 Complaints<\/span><\/h2><ol><li><span style=\"color: #000000;\">The seller is responsible for <strong>conformity of goods with the contract<\/strong>.<\/span><\/li><li><span style=\"color: #000000;\">Complaints should be sent to the following address: <strong>kontakt@sayomatcha.com<\/strong><\/span><\/li><li><span style=\"color: #000000;\">The complaint should include:<\/span><ul><li><span style=\"color: #000000;\">Customer details,<\/span><\/li><li><span style=\"color: #000000;\">Problem description.,<\/span><\/li><li><span style=\"color: #000000;\">Order number.<\/span><\/li><\/ul><\/li><li><span style=\"color: #000000;\">Complaints are considered within <strong>14 days<\/strong>.<\/span><\/li><\/ol><h2><span style=\"color: #000000;\">\u00a78 Personal data<\/span><\/h2><ol><li><span style=\"color: #000000;\">The data controller is Sayo Matcha sp. z o.o.<\/span><\/li><li><span style=\"color: #000000;\">Data is processed for the purpose of:<\/span><ul><li><span style=\"color: #000000;\">order fulfilment,<\/span><\/li><li><span style=\"color: #000000;\">Customer service,<\/span><\/li><li><span style=\"color: #000000;\">compliance with legal obligations.<\/span><\/li><\/ul><\/li><li><span style=\"color: #000000;\">Details regarding data processing can be found in <strong>Privacy Policy<\/strong>.<\/span><\/li><\/ol><h2><span style=\"color: #000000;\">\u00a79 Final Provisions<\/span><\/h2><ol><li><span style=\"color: #000000;\">The regulations are subject to Polish law.<\/span><\/li><li><span style=\"color: #000000;\">In matters not covered by these provisions, the following regulations shall apply:<\/span><ul><li><span style=\"color: #000000;\">Civil Code<\/span><\/li><li><span style=\"color: #000000;\">consumer rights acts<\/span><\/li><\/ul><\/li><li><span style=\"color: #000000;\">The seller reserves the right to change the Terms and Conditions.<\/span><\/li><li><span style=\"color: #000000;\">The current version of the Terms and Conditions is available on the shop's website.<\/span><\/li><\/ol><h2><span style=\"color: #000000;\">\u00a710 Out-of-court dispute resolution<\/span><\/h2><ol><li><span style=\"color: #000000;\">The consumer has the option to use out-of-court complaint resolution methods.<\/span><\/li><li><span style=\"color: #000000;\">You can use the ODR platform: <a style=\"color: #000000;\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\/\" target=\"_blank\" rel=\"noopener nofollow\">https:\/\/ec.europa.eu\/consumers\/odr\/<\/a><\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2961ce8 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default e-con e-child\" data-id=\"2961ce8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a71 Postanowienia og\u00f3lne Sklep internetowy dost\u0119pny pod adresem www.sayomatcha.com prowadzony jest przez: Sayo Matcha sp. z o.o., Jana Heweliusza 11 \/ 811, 80-890 Gda\u0144sk, KRS: 0001257379, NIP: 5833575342. Kontakt ze Sprzedawc\u0105: e-mail: kontakt@sayomatcha.com Regulamin okre\u015bla zasady korzystania ze sklepu, sk\u0142adania zam\u00f3wie\u0144, zawierania um\u00f3w sprzeda\u017cy oraz zasady reklamacji i zwrot\u00f3w. Klient zobowi\u0105zany jest do zapoznania si\u0119 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3377","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sayomatcha.com\/en\/wp-json\/wp\/v2\/pages\/3377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sayomatcha.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sayomatcha.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sayomatcha.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sayomatcha.com\/en\/wp-json\/wp\/v2\/comments?post=3377"}],"version-history":[{"count":29,"href":"https:\/\/sayomatcha.com\/en\/wp-json\/wp\/v2\/pages\/3377\/revisions"}],"predecessor-version":[{"id":1001848,"href":"https:\/\/sayomatcha.com\/en\/wp-json\/wp\/v2\/pages\/3377\/revisions\/1001848"}],"wp:attachment":[{"href":"https:\/\/sayomatcha.com\/en\/wp-json\/wp\/v2\/media?parent=3377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}